Frequently Asked Questions

At justkidsglasses.com our Pediatric Opticians have a combined 40 years experience dispensing Children’s Eyewear. That mean’s you can have confidence that your child’s glasses will fit correctly We fit glasses form 6 months of age on up to 16 to correct Vision issues including Strabismus, Amblyopia, Wandering Eyes and Near and Far Vision correction and more. We use only the best Frames and Lenses for Durability and Safety. Presently we cater to kids in the 2 – 8 year range but will expand in the future.

Pd or Pupillary Distance is the distance between your Child’s Pupils and this measurement is used to correctly fit your Child’s Lenses. This usually comes on your Prescription and it’s a good idea to ask your Dr to include this with your prescription.

Blue Light Filter is a Filter designed to protect your Child’s Eyes from harmful Blue Light emitted by phones, tablets, computers, Tv’s etc. Most customers report less eyestrain and headaches when using these devices.

Transitions Lenses are lenses that change from clear to dark sunglasses lenses when you go outside into the sun. They change back to clear when you come back inside.

These are specific sunglass lenses that have the best UV and Glare protection available.

Our K Frames are the Best selling Kids frames in our Retail store as they are specifically designed for Children. Strong, Durable, Flexible with Soft Components for comfort, straps for active kids and are Customer adjustable eliminating the major issue with online ordering. Our Optician’s have selected the best selling, most durable and affordable frames for justkidsglasses.com.

Polycarbonate Lenses are the most recommended lenses for kids as they are Shatterproof, Thin and Light and can accommodate all prescription strengths.

We have included sizes and ages with our frames but these are only approximate as larger children in the 2 -5 year range will wear larger frames in the 5 – 8 yr category and vice versa as with Kyra on our Kyra’s Frames page. Kyra is 2 1/2 but wears frames in the 5 – 8 year range (see Kyra’s page for example). One way to tell is to try on frames at your Dr’s office and find sizes that fit well. The size is usually written on the inside of the temple (arm). Or you can use the child’s existing frame size as a starting point. 

All of our eyewear, prescription eyeglasses and are eligible for return within 7 days of receipt of shipment and you can decide whether you prefer to receive a refund or an exchange for another item(s).

Please submit a return request  and our Customer Service team will provide you with the RMA (Return Merchandise Authorization) number and the address to which the item(s) will be returned.

• The item(s) must be returned in the original condition and packaging with all included tags and accessories.

• The RMA number must have been requested before the approved return of any item.

• Only sealed boxes will be accepted for the return of contact lenses.

• Fees associated with outward shipping and shipping protection are non-refundable. Additionally, the return shipping fee will be at the customer’s expense and non-refundable

All of our eyewear, prescription eyeglasses and are eligible for return within 7 days of receipt of shipment and you can decide whether you prefer to receive a refund or an exchange for another item(s).

Please submit a return request via email and our Customer Service team will provide you with the RMA (Return Merchandise Authorization) number and the address to which the item(s) will be returned.

• The item(s) must be returned in the original condition and packaging with all included tags and accessories.

• The RMA number must have been requested before the approved return of any item.

• Only sealed boxes will be accepted for the return of contact lenses.

• Fees associated with outward shipping and shipping protection are non-refundable. Additionally, the return shipping fee will be at the customer’s expense and non-refundable.

Our shipping times vary and are based on the processing time of the product before it arrives in our warehouse, plus the delivery time.

The sourcing time is either 5 to 11 working days, 11 to 15 working days or 3 to 4 weeks, depending on the availability of the product and the sourcing time from our authorized suppliers. 

As mentioned above, please note that we need an additional 3 to 7 working days to process prescription lenses.

We offer an exclusive 12 – month warranty from the date of purchase against all manufacturers’ defects on all our optical frames, sunglasses and prescription lenses.

Manufacturers’ defects mean flaws or defects arising from the manufacturing process. Normal wear and tear, accidental damage from handling or improper use are not covered.

• This warranty does not cover: scratches on sun lenses or prescription lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; third parties’ modifications or repairs as well as any damage caused by general day to day wear and tear.

• We do not offer repairs. If your warranty claim is approved you will be required to return the defective item and a replacement will be provided. Cost of the return is at the customers expense.

• Where a replacement product is provided, it will only be under warranty for the period remaining from the original warranty.

(ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION)

EMAIL US WITH ANY QUESTIONS YOU MIGHT HAVE OR TO TALK TO A PEDIARTIC OPTICIAN ABOUT YOUR ORDER.

JUSTKIDSGLASSES@GMAIL.COM